Remote Assistance

GoToAssist has released a BETA version of their remote assistance software called GoToAssist Express. On test, the connection was stable and suffered no beta 'bugs' that have been reported, so first impressions were good. There is a text box for communication with your client on screen and plenty of tools for file transfer and solving client issues. When finished,  you can generate a report of all connections made over a chosen time period. You will need to sign up to use the service and download a small program to access the service at both ends. But this is a small price to pay for the results.

As this is a beta version, don't expect miracles or for it to be completely stable or free forever and don't forget to fill out the feedback form to help the developers.